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Brandsmart USA

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34 complaints

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Brandsmart USA is the largest retail seller of computers, home appliances, and household electronics in the United States. The company was launched in Miami, Florida in 1977 by Robert Perlman. Brandsmart USA delivers the best name brand products through its stores in Atlanta (4 locations) and South Florida (5 locations). Customers may thus enjoy a wide range of more than 50,000 different items and 500 name brands. The company provides a great collection of audio, video and home theater equipment, televisions, cellular telephones, car stereo components and much more. One can also find thousands of different accessories. Brandsmart USA provides all products with a 30-day money back or product exchange guarantee. All the products can also be bought online. Please try to contact Brandsmart USA Customer Service directly prior to posting any complaints on this site.

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Brandsmart USA Complaints & Reviews

Brandsmart USA Reviews

Anonymous
Brandsmart USA - Ridiculous Delivery Policy

We purchased a TV for my aunt on Wednesday of this week and the CSR promised us that the TV could be delivered after noon. Today we received a call from the delivery department of...

#284889
Dec 29, 2011
85

Jblaust
Brandsmart USA screwed up my installaton and did $10,000 damage to my home and wont fix it!

If I could give them a 0 I would. This place is an absolute scam full of washed up used cars salesman. I purchased a top of the line Maytag Frontloader washer/dryer with 5year exte...

#281315
Dec 13, 2011
125

Unknown68
Brandsmart USA - I was injured

I WENT TO A LOCAL BRANDSMART STORE ON 3305 BUSBEE DRIVE NW KENNESAW, GEORGIA 30144 ON NOVEMBER 27,2011 AT 12:00 NOON SHOPPING FOR CHRISTMAS TODAY TO BUY 2 GRILLED CHEESE MAKER...

#277723
Nov 28, 2011
193

Anonymous
Brandsmart USA - Bait and switch

Today us November 22, 2011. Just received in the mail today a sales brochure to be delivered to my home 11/18/2011-11/20.2011. As today is Nov 22, cannot use any part of the brochu...

#276688
Nov 22, 2011
279

Pinkyrahim
Brandsmart USA - Brandsmart is Horrible, Untrustworthy

I had never been to Brandsmart before and had seen a few commercials for it.I went to the Brandsmart at Kennesaw in Ga.I did ask one question to the sales clerk - Before I buy anyt...

#260874
Sep 09, 2011
293

Anonymous
Brandsmart USA - Will not exchange

I brought a 50'TV and so many other stuff and a surveillance camera system ,with so added 2 more camera to the system, so brought 2 single camera 1 went bad after 3 months so i...

#244174
Jun 18, 2011
314

Juls
Brandsmart USA - BRANDSMART- BROKEN TV SOLD TO ME

I went to Brandsmart to purchase a Flatscreen TV. I choose a Samsung costing $999:99 a 5 year warranty (turns out to be costly and worthless) and items for set up. The Conspiring ...

#224945
Mar 03, 2011
638

Bedaughe
Brandsmart USA - Brandsmart extended warranty

Like many other customers on this site we had a miserable experience with the extended warranty but ours fortunately has a silver lining. Just before Thanksgiving our 46" Samsung ...

#215978
Jan 12, 2011
690

Dontaddup
Brandsmart USA - Service Failure / Bait and Switch

November 27, 2010 benjaminaustin@live.com Brands Mart Customer Service Attn: Customer Service BOX: IVT32 ...

#209581
Dec 01, 2010
394

Anonymous
Brandsmart USA - Given wrong information and disrespected by Brandsmart.

In February 2010, I purchased a 3-2-1 Bose system at Brandsmart, Deerfield Beach, Fl, and I was let to believe that I could add extra remote speakers. Periodically, I checked for a...

#206024
Nov 06, 2010
383

Vickibocc
Brandsmart USA - Very displeased with customer service

I went to Brandsmart a few years ago, August 2007 to purchase a TV for my boyfriend. I purchased a 42" Phillips plasma. It was an open-box item so it was cheaper than the others. I...

#199725
Sep 23, 2010
478

Jllano
Brandsmart USA - Brandsmart delivery stinks

My refigerator died last Thursday so I went into Brandsmart to get a new refigerator. I selected the refigerator and asked for delivery, I told the salesperson that I could not hav...

#196428
Aug 30, 2010
719

AgainstBS
Brandsmart USA deceiving ad

Colby 19 advertised for 128.88 they push 198.88 twice in a row, they have a mismatch(?) in their system of ONE digit in the item #..like one is an *** n they are right..as obviou...

#196264
Aug 29, 2010
298

Anonymous
Brandsmart USA - Not taking care of warrantee

Forward to your list:Horror story, "BRANDSMART" 50" Plasma broke on 9th under warrantee tech came 10th, spoke warrantee dept on the 14th, they claimed to be waiting on {ln:pc...

#194852
Aug 20, 2010
326

Anonymous
Brandsmart USA - Run around

Our tv went out and was covered by an extended warranty at Brandsmart USA. We took it in. Three weeks later we called and were told that the tv could not be fixed and it would be r...

#188194
Jul 03, 2010
376

Slowrider
Brandsmart USA - Brandsmart Ext Warranty will not fix intermitent issue

I have a Samsung 42" DLP TV that I bought from Brandsmart in 8/07. I got a 3 yr extended plan which I have actually already used once on this unit to fix missing pixels.

#184578
Jun 04, 2010
705

Eydie.bo...
Brandsmart USA - BrandsMart U.S.A.

Dear BrandsMart U.S.A. Valued Customer, My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A. Customer Service is our numb...

#181072
May 06, 2010
383

Slowrider
Brandsmart USA - Extended Warranty offers non-similar replacement

I purchased an Kenwood flip down 10.2 inch DVD player for the car in 2008 with a 5 year exteneded warranty and had it installed at the Brandsmart at Sawgrass Mills. About 6 months...

#181067
May 06, 2010
1316

Anonymous
Brandsmart USA - Brandsmart is not cheaper but has terrible service

This store argued with me about exchanging and xbox. I bought it 15 hours before and I brought all the receipts. It made grinding noises and ruined a CD. I had to go through 4 peop...

#172617
Feb 25, 2010
597

ARO2727
Brandsmart USA - Over a month of excuses and delays...

Originally called in a service repair Nov 12, 2009 on my TV i purchased less than a year ago that has stopped working. Have been getting the run around as to when my parts will be ...

#165280
Dec 22, 2009
351

Wildshot
Brandsmart USA - Lie and delay and don't pay!

The short of it is BEWARE of Brandsmart USA and extended warranty!Every step takes 5 business days, 5 days to order parts, 5 days to put a trace on the order parts, 5 days to...

#162522
Nov 20, 2009
598

Solfunguy
Brandsmart USA - Horrible Service.

When Brandsmart initially told me that the earliest service call for someone to repair my brand new washer was a week and a half from the date I called, while irritated, I figured ...

#161390
Nov 07, 2009
570

Olblack
Brandsmart USA - Brandmart Provides Poor Customer Service

My family has been without a refrigerator for about 2 months. Efforts to repair the refrigerator by Brandsmart can best be described as ridiculous. We have repeatedly contacted B...

#160340
Oct 27, 2009
925

Eydie.bo...
Brandsmart USA - BrandsMart U.S.A.

Dear BrandsMart U.S.A. Valued Customer,My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.Customer Service is our number #1 priority...

#157677
Sep 22, 2009
775

Anonymous
Brandsmart USA - Over a month and still no service

Originally sent via fax on 9/22/09 Brandsmart, USA 3200 SW 42nd Street Hollywood, FL 33312 Sent Originally Via Fax: 954-797-4061, 3 pa...

#157670
Sep 22, 2009
1464

Anonymous
Brandsmart USA - Refused atmittance as an armed police officer

As I walked in to Brandsmart yesterday morning I was asked to let them look into my waist pack, which I did, explaining that I was a sheriff's deputy and was required to carry ...

#154978
Aug 12, 2009
511

Anonymous
Brandsmart USA - Declined credit with a credit score of over 700

Pissed to the Max. My husband,son,daughter in law and myself applied for credit to purchase 3 TV'S at Brandsmart . We were all 3 declined and have credit scores well over 700. ...

#142959
Dec 22, 2008
1004

Anonymous
Brandsmart USA - Brandsmart recently damaged my floor and crewed up delivery.

On 9/6/08 I took delivery of a Kitchen aid Stove from brandsmart which was supposed to be a dishwasher also but was never told that it had to be disconnected for them to take the o...

#135107
Sep 12, 2008
493

DSF
Brandsmart USA - I to have problems with brandsmart warranty

I purchased a 42" Lg plasma from Brandsmart Doraville Ga with extended warranty. I have got the run around from Brandsmart warranty company Warrantech! I have been dealing wit...

#132728
Aug 25, 2008
867

Gallardo...
Brandsmart USA - My A/C broken

My A/C broke a week before Memorial weekend I got mad when they told me it would take from 24 hrs, to 48 hrs little did I know that will be hot weeks and still until today not answ...

#124862
Jun 21, 2008
467
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Related Information

Appliances and Electronics
Appliance is a device or piece of equipment designed to perform a specific task and typically this task is a domestic one. Appliances can be different tools or apparatuses such as electrical and gas appliances, domestic appliances, household devices, machines, instruments, and gadgets. All appliances are divided into small appliances and major appliances. Major appliances are those domestic appliances that usually perform some routine work and are large. These major appliances can be used for cooking, washing the dishes, washing and drying clothes, and so much more. Small appliances can be used for cooking as well. Generally, all the appliances use electricity. Most of companies that sell household appliances have a lot of convenient credit programs. They also make it very easy to apply for credit online. There is a wide range of different household appliances used in kitchen: refrigerators, freezers, coffee grinders, deep fryers, egg beater, fondue pot, cooking products; and many other devices used in a household: dishwashers, washers, dryers, compactors, disposers, venting systems, water systems, room air conditioners, dehumidifiers, small appliances and electronics, and so much more. Earlier people could easy get along without any appliances, but at the present time it seems to be rather difficult. Not so many individuals can imagine their lives without a cup of coffee in the morning made in a coffee machine or washing their clothes with their own hands. That is how we presently depend on technology.

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