Pissed Consumer - BEWARE OF BRANDSMART USA BAD SERV

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BEWARE OF BRANDSMART USA BAD SERV

Mar 4, 2008

Brandsmart USA complaint

I bought a 42" Plasma LG tv from Brandsmart on 9-28-06 it went out on 1-28-08 and is still A black square on my wall even though I have an extended warranty today is 3-4-08 and still does not work. BEWARE OF BRANDSMART USA!!!!! They do not care about there customers. They do nothing but, bounce you back and forth to other department and never return calls. The warrenties are not worth the paper they are written on. If and when they fix it I will let you know. BEWARE OF BRANDSMART USA!!!!!

Please call Brands Mart USA-CEO Robert and Michael Perlman-954 797-4000. Again BEWARE OF BRANDSMART USA!!!!! Thx Bigmurph30540

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Comments (3)

1. Written by Vinny, on 02-07-2008 14:12

The best way to get them to honor your extended warranty is to file a report with your local BBB. My TV went out while under extended warranty and after waiting for 10 weeks for Brandsmart to fix it (they told me they could not find the part) I opened a complaint with the Better Business Bureau and I got a call from Brandsmart within 4 days telling me that they will replace my TV.

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2. Written by scott beasley, on 30-05-2008 10:37

Brandsmart is without a doubt the worst company I have ever used when buying appliances. They are total and complete idiots.

- wanted a cooktop ("not in stock but show 2 at the warehouse")

- drove 35 miles to the other side of Atlanta and it was the wrong color

- they would not give a refund saying it was a "special order"

- bought another one with a store credit and paid to have it delivered

- arrived and was the worng color AGAIN

- got another credit and tried my luck buying a refrigerator instead

- waited 6 days for it to be delivered and the water dispensor constantly leakes

- they are making me wait 3 more days for a tech guy to come out

Idiotic madness. The only time I will be back in there is to tell them how glad I am that I have never shopped there again.

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3. Written by alex, on 02-05-2008 11:31

Same problem with me. Have an extended warranty on Philips 42 inch plasma. Called on March 1st 08, repair tech came to my house on March 5th, said he would order parts and fix the T.V. within 5 - 7 days. They never called back, I called 2 weeks later, they picked up the T.V. it is now May 1st, 2008. No result yet. I have called weekly and been given different answers to why the T.V. is taking so long. They will no give me a replacement unit. Every time I speak with a representative I get more and more frustrated.

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