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I have a Samsung 42" DLP TV that I bought from Brandsmart in 8/07. I got a 3 yr extended plan which I have actually already used once on this unit to fix missing pixels.

Now the problem I am having is strange and does not make sense totally. The TV and different times just will not turn on and the only way to get it to turn on is to unplug the TV for a time. Initially the timeframe for the unplug was 5-10 minutes. The most resent time it was over 24 hours which makes the TV pretty much worthless and that is why it was moved to a bedroom once the timeframe got over 15 minutes.

This problem has been going on for over a year and before you say why did you not get it fixed then I will tell you I called initially and they told me that is the tech could not reproduce the issue I would be charged for the call... I was fine with that except when they tried to schedule a tech it was going to be almost a week before they came out. This would not work at all because this was a main TV at the time. And if I move the TV to another place it would work once I plugged it in thus getting me charged for the service. Not good.

So I waited. Then when I had the pixel issue I asked the tech about the problem when he was fixing the TV. The recommendation was to hope it gets worse since the warranty company will try not to cover anything. This is when I moved the TV to a bedroom. This was a few months ago.

Now about 2 weeks ago the issue happened again on its sparatic schedule and the TV would not reset after 24 hours. So I decided I could not wait for the wonderful service company to come and keep my TV for a month or more (which has been the case the last 4-5 repairs) so I bought a new TV. This TV was moved to a room that it was not hooked up in. It has been sitting since then.

So last night I get the information off the TV so I can call and decided to plug it in and guess what... it turn on. So I figured I would call anyways. Once on the line with the warranty company I explained everything including that the TV is no longer in a usable position. I was told that since the TV works now I have to wait till I can reproduce the issue otherwise I would be charged for the service call... I expressed my concern and reminded that my warranty runs out in August of this year and the reponse was purely a "hope it happens again" so it can be fixed.

Unbelievable. I will say that when I had an intermittent issue with another Samsung TV i had that was still under samsung's warranty Samsung sent a tech out no questions asked.

I cannot believe -- well actually I can -- that a company would treat its patrons like this. AND add the fact that Brandsmart continues to do business with them when tons of people complain about them. Mark this as yet another reason why I will NOT purchase an extended warranty for ANYTHING that is critical in my house because I know it takes forever and a day to get anything done.

I am now stuck with a TV that from time to time decides it does not want to work and I can't get it fixed. Thank good screwing people over is not against the law as long as you word it right.

Monetary Loss: $598.

Location: Miramar, Florida

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Guest

Thanks for this information, i am experiencing the same issue with my Refrigerator it's been three weeks since it stop getting cold and it's under one year and no one has been out going on three weeks. you know what has happen to my food.

DONOT buy from Brandsmart products, they DONOT stand behind there Products, This Refrigerator is under one year, the name brand is Avanti. Thank God it's not an A/C my wife would have been HOT in more ways that one,

Guest

I too brought an almost 1000 computer from then the hp computer ( which I will never buy again.... Can you say Apple) .

Within days of my waranty expiration date the HP stops working properly. In fact it had an failing hard drive issue. They were of no help. I am a teacher & mother of two I work hard to buy the needed items my family needs to be successful.

I have brought many items from this company.

That has ceased. And truely I feel jaded & cheated.

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