Not resolved
Customer service
Diversity of Products or Services

I purchased a refrigerator from Brandsmart online on a Friday. I was told it would be delivered in SIX days.

So I had to use a cooler during that time. I received a call the night before the scheduled delivery date. I was told it would be delivered the next day between 4 and 7 pm. I asked for an earlier time, but I was told that was the delivery time.

And if I wanted another day, it would take another week. So I said ok, and the caller hung up. I called their customer service line and placed on hold for an eternity before I was able to talk to someone. I was told the delivery schedule date was the next day between 4 and 7.

Then I called again to make sure. I was told the same thing. So the next day comes, and so does 7pm and guess what? NO DELIVERY.

I called them again, got through in about a hour, and was told it was rescheduled for the next week.

I was fuming. I'll never buy another appliance from those *** again.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

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