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Brandsmart Usa - Bad customer service

Brandsmart sent out a non English speaking service tech to check our Samsung fridge....his temp guage was broken.....they sent him out again to check why the fridge temp was in the 50’s.....he said it was dust at the back of the appliance.....finally a tech came with his working equipment; immediately said it needed a new condenser....3 weeks it has taken, still waiting patiently.
#1279944
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horrible experience ! I expect some compensation for all the aggravation I went thru with my 2 purchases at Brandsmart last month ! I waisted time and gasoline, going so many times to the store, since they do not pick up the phone .... totally disrespectful, I bought a...
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#1274189
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Brandsmart Usa - Worst repair service

I requested a service for my refrigerador ( my food is frozen) this is a emergency issue
1.0
Details
Customer service
Product or Service Quality
#1264817
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Hello, I don't ever send written complaints about a company's poor service but today I experienced the epitome of poor customer service. I visited your location in 751 Executive Center drive in West Palm Beach, at 4:00pm today on May 21st. I, along with my husband and...
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1.0
#1261164
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Refuse to give refund or credit and we can’t return a brand new appliance that was bought in the store.
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Anonymous
Anonymous

We bought a mobile air conditioner and want to return it and replace it with window air conditioners and they refused. Didn't agree to refund us or give us store credit. Altho...

1.0
#1255500
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Delivery men could not even simply connect ice cube maker to water line. They left the water line from previous refrigerator installation open when they left. I had to keep main water valve off till I hired a plumber to make an emergency visit for $135.00 to do it; it...
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1.0
I liked
  • Good refrigerator
I didn't like
  • Poor delivery and customer service
#1216551
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I purchased a washer and dryer on 3/5 with installation on 3/8. When they arrived to deliver they could not fit the set side by side in the laundry closet, even though the dimensions of the closet should have allowed, based on the provided product dimensions. The...
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#1208654
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I bought a Samsung 55' TV for $800.00. when I installed the TV it has a white spot on the screen. I went back to the store for an exchange 1 day after the purchase and they refused to do anything. Now I have a $800.00 garbage TV. Horrible customer service! Horrible...
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1.3
#1204731
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Problem with KitchenAid dishwasher purchase roughly three years ago with warranty and extended 5 year warranty How on Earth does this company have an A+ rating? I've been back and forth with this company for my refrigerator until they finally bought me a new one but...
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Anonymous
William

Any A+ rating you read about Kitchen Aid is either old or company sponsored.At one time they were they best appliances available.Now they have had everything built to the chea...

1.0
I didn't like
  • Worst customer service i have ever had
#1191022
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Brandsmart Usa - Can't get new speaker to work

And can't get it to work
#1189335
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