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I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}
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5.0
Product
I liked
  • Lady at corporate understanding of my complaint
I didn't like
  • Ignored me until i contacted them to find the product
#1148252
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I feel it is very unprofessional for them to take my money then tell me a week later that you do not intend to honor their part of the deal and only AFTER I call them to see why I haven't received the email to come pick up the TV. Why didn't they tell me immediately...
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1.0
I didn't like
  • Ignored me until i contacted them to find the product
#1143223
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I purchased a refrigerator from Brandsmart online on a Friday. I was told it would be delivered in SIX days. So I had to use a cooler during that time. I received a call the night before the scheduled delivery date. I was told it would be delivered the next day between...
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1.0
#1140355
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Brandsmart Usa - Very bad

Brandsmart Usa
#1149680
2.0
Details
I went to the store to return a mattress and was told I could not .I only had the mattress for about 2weeks the springs were popping up and it was very uncomfortable .They made me wait for 45 min to an hour before they told me I had to bring the mattress back home I won't to leave it there they said it would be abononed and they would through it out .I would still have to pay for it .
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Brandsmart Usa - No answer from brandsmart

Brandsmart Usa
#1098347
I ordered a TV a it's been more than a week I haven't received it I went to their website with my order # and they cancelled no explanation given payment went through I have the statement from credit card company
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Brandsmart Usa - Delivery

Brandsmart Usa
#1097042
I was supposed to receive a call ok ing my delivery for tomorrow Sept. 6th. A Hotpoint Refrigerator.I have taken off from work for this order and I want it filled. Gary Clement 9544641122
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Brandsmart Usa - Horrible

Brandsmart Usa
#1074831
1.4
Details
I bought a refrigerator . It has broken several time . I have been waiting for the extended warranty to fix it . It's been 70 days now. Still broken warranty tech. Keeps ordering wrong parts . Please help ! Never thought brand smart was such a bad company ! Beware !
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Customer service
Price Affordability
Product or Service Quality
Staff
Warranty
I have never posted a complaint for anything; so take that into consideration. During wasted time being held hostage with repeated follow-up phone calls; I've decided to use my time constructively and responsibly advise BrandsMart's unwary customers lured into buying...
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Anonymous
William

Extended warranties are cash cows for companies and almost always nearly or completely useless to the consumer.And now you know.Advice : don't make the same mistake again.

2.1
I didn't like
  • Unreliable products and dealing with repair company
#1138966
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My refrigerator has been out since Irma. I have called Brandsmart so many times I have lost count. I have interacted with representatives who deliver very poor service and bad attitude. This has been such an ordeal. I have to buy ice and food every day. I have had to...
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Product
#1127280
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I went to the location 16051 S. Dixie Highway on 11-2-17 to purchase full kitchen appliances, 4 employees walked past us not one single person greeted us or asked if we needed help. As we walk through the refrigerators they were all leaning on desk talking, they looked...
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1.0
#1125405
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Three year $2000 LG fridge lost cooling. Called for repair . Five days later I called about service, They informed me that they had to order a compressor, and it would take two weeks. I asked if it had been ordered, They said NO, but the order would be placed. I asked...
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#1122243
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NEW FRAUD ALERT - BE AWARE On Sunday 10/22/2017, at around 9:00 PM, my Brandsmart online account was hacked. An unauthorized purchase of a $1,500 computer was made. I live in Port St Lucie, FL, but the fraud perpetrator provided a different delivery address; an address...
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#1118948
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I went to Brandsmart on us1 and 160 worst experience. I went in looking 2 replace 2 tvs after Irma. I was approached by a salesman of which i advised once ive decided on one i will give u the sale. I knew what i wanted but just waiting for my spouse of which was in...
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Anonymous
Anonymous

So you knew what you wanted but you decided to be total pain in the *** about it?They were right to kick your annoying *** out. Customer is not always right, and in this case,...

2.8
#1101671
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Refrigerator has been fixed four times what are the times the reason for being fixed was because the technicians failed to properly install parts which caused entire refrigerator to overheat in Milltown food loss was total over $400 warranty department wants to...
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1.8
#1101261
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