Ordered a tv on line .They called me and said delivery at monday between 3 and 6pm on one called or showed up.Tried to resolve problem with on line No help there no manager or supervisor to talk to . VERY RUDE and not helpful they need more training i spent over...Read more
I called to schedule a repair service. The agent gave me some quotes. After the technician came to diagnose the refrigerator, I was advised that I needed to pay double, because the technician will need more time to fix the issue. He had to call the manufacturer for...Read more
Brandsmart Usa - Customer service is bad
Turns out that the model Samsung refrigerator we bought from brandsmart was a lemon and is causing everyone else, who bought that model, the same problems. We were told 3 weeks for service & parts replacement...AGAIN. We called the head of customer service and she sped up the process. Just as well i bought an extended warranty.
Really but really bad customer service , I have been calling you to complain about a purchase i made for almost 3 month every time I call the sales man tell I have to wait another month this is rediculus and when i call the hot line there is nothing they can do like my...Read more
Brandsmart Usa - Claim made 1 month ago
A man came to my house to inspect the sofa already . He toldm they can not repair it. After that I have not heard about it anymore. I have not received any call to see how is my claim going. Thanks
Brandsmart Usa - Repair
New frige leaking water deliver date 7,12,28 po number 360599
I need to be as brief as possible, but BrandSmart has doubled down on horrible service. In June of 2016, my wife and I purchased a new Samsung Washer and Dryer. My father raised me to never purchase an extended warranty and Clark Howard, Consumer Reporter...Read more
I bought a sofa on 07/01/2018, and the shipping was supposed to be 07/09/2018. The same day at 8:00 p.m. I called the brandsmart store of kendall drive and the seller (Henry Guzman) said they could not deliver my sofa until Monday 07/16/2018 without my approval. How is...Read more
A principios de marzo compre dos sofa en brandsmart y ahi comenzo mi calvario, estos muebles los compre porque el vendedor nos dijo a mi esposo y a mi que la calidad era alta y que eran de metal en su interior cuando en realidad estan hechos de madera de pino y mala, y...Read more
Trying to return and item that I bought a year ago, in the original box, unused, original receipt and all. They were extremely rude at the headquarters in Fla and I feel like the store in Stockbridge could have offered somethingRead more
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