Brandsmart Usa - Bad customer service
Brandsmart sent out a non English speaking service tech to check our Samsung fridge....his temp guage was broken.....they sent him out again to check why the fridge temp was in the 50’s.....he said it was dust at the back of the appliance.....finally a tech came with his working equipment; immediately said it needed a new condenser....3 weeks it has taken, still waiting patiently.
horrible experience ! I expect some compensation for all the aggravation I went thru with my 2 purchases at Brandsmart last month ! I waisted time and gasoline, going so many times to the store, since they do not pick up the phone .... totally disrespectful, I bought a...Read more
Brandsmart Usa - Worst repair service
I requested a service for my refrigerador ( my food is frozen) this is a emergency issue
Hello, I don't ever send written complaints about a company's poor service but today I experienced the epitome of poor customer service. I visited your location in 751 Executive Center drive in West Palm Beach, at 4:00pm today on May 21st. I, along with my husband and...Read more
Refuse to give refund or credit and we can’t return a brand new appliance that was bought in the store.Read more
Delivery men could not even simply connect ice cube maker to water line. They left the water line from previous refrigerator installation open when they left. I had to keep main water valve off till I hired a plumber to make an emergency visit for $135.00 to do it; it...Read more
I purchased a washer and dryer on 3/5 with installation on 3/8. When they arrived to deliver they could not fit the set side by side in the laundry closet, even though the dimensions of the closet should have allowed, based on the provided product dimensions. The...Read more
I bought a Samsung 55' TV for $800.00. when I installed the TV it has a white spot on the screen. I went back to the store for an exchange 1 day after the purchase and they refused to do anything. Now I have a $800.00 garbage TV. Horrible customer service! Horrible...Read more
Problem with KitchenAid dishwasher purchase roughly three years ago with warranty and extended 5 year warranty How on Earth does this company have an A+ rating? I've been back and forth with this company for my refrigerator until they finally bought me a new one but...Read more
Brandsmart Usa - Can't get new speaker to work
And can't get it to work
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