BrandsMart USA - Ridiculous Delivery Policy
We purchased a TV for my aunt on Wednesday of this week and the CSR promised us that the TV could be delivered after noon. Today we received a call from the delivery department of Brandsmart telling us that our delivery would be between 7am and 12 pm.
This is not what we were promised and after contacting the asst. manager of the delivery department he told us that they had delivery times after noon but it depended on your zip code.
I will NEVER buy anything from this company again. This is absolutely ridiculous to put my aunt through this as she is sick already!
It is absolutely absurd that companies are so technological that there is no human interaction or room for adjustment.
Location: West Palm Beach, Florida
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I read a lot of complaints about Brandsmart after I received a falsely advertised item in the mail. It was a tablet that had the wrong specs. I was very angry because I spent 9 hours after Christmas day looking for a good deal which Brandsmart had. Before I posted complaints, I contacted Eydie Bowe, VP of Customer Operations, and we worked out a good deal after she offered to solve the issue at hand. It only took 2 days to fix the issue which is perfect for me. Communication was quick through email, and I received a phone call the very next morning after I wrote the email. I was very pleased to know they actually have someone who's job is to fix issues that customers run into. It's only fair that I post some sort of positive feedback for those who are skeptical about receiving help.
Sincerely,
Very Pleased Tablet Owner
Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems, questions, and or concerns, please direct these inquiries to my personal attention.
Here is my direct line 954-797-****, or nationwide 1-80*-***-****, ext. 4030.
Here is my email address eydie.bowe@***.brandsmart.com
It would truly be รขโฌลmy pleasureรขโฌย to assist you, please do not hesitate to contact me.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.
You forgot to tell us the name of the company. Buts that's OK because we're all mind readers. Way to go ***.