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My husband and I purchased a washing machine waited almost a week to have it delivered they delivered it did not install it when they took my old one out they took all of my hoses and extensions therefore could not hook up the new one tried to call customer service talked with Store manager who informed me that they would bring it back but they would have to charge me for delivery he yelled at my husband was very rude when my husband told him that that was on acceptable but we told them to pick it up anyway I want nothing more to do with the brand smart will never buy anything else from that company when my husband told him that that was on acceptable but we told them to pick it up anyway I want nothing more to do with the brand smart will never buy anything else from that company they have the worst customer service in Atlanta I will go to Lowe's or Home Depot where I may pay $50 more but don't have to be treated like brands Mart is the king where peasants because they think they're such a huge company and that one customers not gonna matter I will put this on social media everywhere possible here I sit on the day I'm supposed to have a new washing machine and they could care less that the customer was so unsatisfied

Reason of review: Poor customer service.

BrandsMart USA Pros: Lady at corporate understanding of my complaint.

BrandsMart USA Cons: Worst customer service i have ever had, Worst customer service, Non existent customer service and returns dept.

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