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Update by user Jan 06

After trying to deal with both Corporate AND the local Claims office, I finally was forced to contact and pay ($175) for my own plumber to come out and repair. Apparently in their haste to install, they loosened the connection of my icemaker and it had been dripping the entire time.

He repaired this. He also was able to fix my door.

I forwarded the bill, but Brandsmart is silent. Never will I do business with them again.

Original review posted by user Dec 07, 2018

Earlier i wrote a review about yhe poor installation of my steam dryer. They were upset that it was a steam dryer and not on the work order, but they hooked it up.

They left, after breaking my front door.

I did a load of laundry only to discover water in my basement. The appliances are on the first floor.

Product or Service Mentioned: Brandsmart Usa Washer And Dryer Installation.

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